CZ Conch or Helix Piercing (14G, 16G or 18G | 8mm or 10mm | Surgical Steel | Multiple Color Options)

Due to hygiene purposes we only accept returns if the product is defective. Please contact us with any questions you have prior to purchasing, and speak with your piercer for professional advice on your personal anatomy and what sizing or materials you may need.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please request damage returns within 48 hours of receipt.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

ARE DELIVERY TIMES GUARANTEED?

No, our shipping partners are a third party, and once we hand your package off to them, we are unable to control their delivery time. We are also not responsible for lost, stolen, or damaged packages.

HOW MUCH DOES SHIPPING COST?

The shipping fee varies depending on the shipping destination and the number of items you purchase. You can check the estimated shipping fee by adding items to your cart, proceeding to checkout, entering your email address and shipping address. The exact shipping fee will be automatically updated and displayed on the checkout page.

LOST/STOLEN/DELAYED ITEM?

We are not responsible for lost or delayed items due to our third-party shipping carriers. A claim may be made by the buyer through USPS' website but is not the sellers responsibility in any way.

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WHERE DO WE DELIVER?

We provide Worldwide shipping.

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HOW LONG WILL IT TAKE FOR THE BUYER TO RECEIVE THEIR ORDER?

The actual shipping time and delivery date may vary depending on the local postal service in your area. You can refer to the standard shipping time below:
- On average, orders usually ship after 1-7 business days from the date the production started.
- US orders may arrive approximately 3-10 business days after being shipped.
- International orders may arrive in your country 1-3 weeks after being shipped.

Please note: Due to the COVID-19 pandemic impact and extremely high order demand, carrier services might need additional 7-15 business days to ship packages anywhere.

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CAN THE ORDER BE DELIVERED TO MULTIPLE ADDRESSES?

We do not accept shipment to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.

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DO YOU OFFER DELIVERY TO PO BOXES OR MILITARY APO/FPO ADDRESSES?

We support shipments to PO Boxes, but we cannot ship to Military APO/FPO addresses.

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WILL I BE CHARGED VAT TAXES?

Items shipping internationally from the US are shipped DDU (Delivered Duty Unpaid) and we do not charge VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package.

Depending on the country, the postal package may incur local customs or VAT charges. Please contact your local customs office for more information regarding your country's customs policies.

We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us.Opt-in data and consent for text messaging will not be shared with any third parties except for messaging partners,for the purpose of enabling and operating our text messaging program.

Opt-in data and consent for text messaging will not be shared with any third-parties except for messaging partners, for the purpose of enabling and operating our text messaging program.

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